Frequently Asked Questions
Can I modify my order after placing it?
Can I modify my order after placing it?
Due to our fast processing times, we cannot modify orders once they are placed. If you need additional items, please place a new order.
I entered the wrong delivery address. What should I do?
I entered the wrong delivery address. What should I do?
Please contact us immediately. If your order has not yet been dispatched, we will do our best to update the address.
Can I cancel my order?
Can I cancel my order?
Orders can be cancelled within 10 minutes of being placed. After this time, your order will already be moving through our warehouse and cannot be cancelled.
How can I check the status of my order?
How can I check the status of my order?
You will receive email updates as your order moves through processing, shipping and delivery.
How long does delivery take?
How long does delivery take?
UK orders typically arrive within 2–4 working days, depending on the delivery option selected at checkout.
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a tracking link via email.
Do you ship internationally?
Do you ship internationally?
We currently ship to selected international destinations. Shipping options and costs are displayed at checkout.
What happens if my order is delayed?
What happens if my order is delayed?
Occasional delays may occur due to courier networks. If your order has not arrived within the expected timeframe, please contact us.
Are your products cruelty-free?
Are your products cruelty-free?
Yes. Ailynné products are not tested on animals.
Where are your products made?
Where are your products made?
Our products are manufactured in Europe and UK in facilities that follow strict cosmetic safety standards.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
Please email us with your order number and photos/video of the item, and we will resolve the issue as quickly as possible.
Can I return a product?
Can I return a product?
If you experience an issue with your order, please contact our support team and we will assist you.
How can I contact customer support?
How can I contact customer support?
If you cannot find the answer you need, please contact us at email: info@ailynne.com
How quickly will I receive a reply?
How quickly will I receive a reply?
We aim to respond to all enquiries within 48 hours. During busy periods or times of high enquiry volume, responses may take a little longer, but our team will get back to you as soon as possible.